FAQs (Frequently asked Questions) for students/parents
Q.1 What is the difference between online
payment using payment gateway at the site of Resonance vis a vis making the online
payment using the NEFT Mode going through the web site of the respective bank?
Reply – Technically both
the mechanisms are identical and similar and in both the modes the login and password
of your net banking will be required. In case of payment gateway the extra step
of creating and adding beneficiary i.e. ‘Resonance Eduventures Limited’ is not
required. In addition, the payment gateway mechanism makes a direct route of transfer
of amount from your bank account to the bank account of Resonance, which makes it
relatively simpler and faster. In addition, we may keep a quick track of the receipt
or failure of the amount for a quick confirmation to you. Therefore, we advise you
to prefer the payment gateway route as compared to NEFT route.
Q.2 If we encounter difficulty or failure
of technology in executing the fee payment using the payment gateway or NEFT whom
should we approach for the necessary assistance?
Reply – You may call up
on 9529936404 or 9529936409 for necessary assistance in this matter. Alternatively,
you may mail for the required assistance on email@example.com.
Q.3 I have received the Debit Instruction
(DI) Form and filled it up also for execution of the both the installments for fee
payment, where should I send the same and how the fee payment process will take
Reply – We have provided
you a self addressed (at Resonance Kota) envelope for your convenience. Please insert
the duly filled up and signed DI form and dispatch the same preferably through Speed
Post by paying the applicable charges (please avoid the ordinary post). We, on receipt
of the same, quickly (preferably on the same day if received by 12.00 p.m. or otherwise
next day) send the same to the respective Bank for amount of transfer of fee amount
from your account to the account of Resonance. Our team will send a confirmation
of such credit in our account through SMS to you on the mobile number of the Account
Holder provided on the DI Form.
Q.4 This form is in three copies – which
copy to be sent and which one to be kept by us?
Reply – The first copy
(original copy in white colour) is Bank’s copy and second copy (in green colour)
is Resonance copy. The third copy is in yellow colour, which is your (parent’s)
copy. These are in self carbon form and have to be filled putting all together and
filling up the white (original copy). The other two copies will, on
its own carry the writing impression.
The white (original) and green (second) copies are to be inserted in the self addressed
envelope and the third copy (the yellow colour copy) is your copy which you will
keep with you.
Q.5 Can I deposit the DI form at the respective
Centre (City) of Resonance instead of sending the same by courier to Kota?
Reply –No, the same cannot
be deposited at the branch/centre at any other city. Since the processing of these
forms can only be done in Kota, therefore, we advise you to insert the same in the
self addressed envelope and dispatch to Resonance, Kota only. Branches are advised
not to accept there but to advise you to directly send the same to Kota.
Q.6 What should be the dead line (the
last date) by which the DI form should reach to Kota through Speed Post/Courier
Reply –You will get to
know the last date through this Reso guide or through the respective branch or centre
in your city or through our Call Centre team about the last date of deposit of fee
for the respective/applicable course. However, it is pertinent to note that the
last date for opting the fee deposition through the DI mode would be two days prior
to the general date as the last date of payment. For example if the last date, in
general, is 25th February then to opt for DI as mode of payment would be 23rd February
by which the DI form should reach to Kota. (This
is to avoid any hassles involved due to the last day being Sunday /Holiday.)
As a matter of an abundant caution we advise all the parents to carry some amount
of cash – at least Rs. 10,000/- to deposit and to ensure provisional admission subject
to realization of the fee pending in the process completion or delayed receipt of
the speed post etc. Such amount (Rs. 10,000/- or so) would be subject to refund
if after completion of the fee realization process through the relevant mode(s)
of fee payment, if it is eventually realized in excess.
case we have dispatched the DI form inserting the same in the self
addressed envelope by speed post and it has not
reached before the last date, as applicable then how to ensure that
our case be considered for admission and batch allotment?
in that case you have to deposit the fee through any other suitable
mode. In such a case you are advised to
make sure getting in touch with our call centre teams or on the numbers provided
i.e. 09529936404 or 09529936409 about the receipt of the DI Forms at Kota before
the last date, as applicable.
Q.8 If I have paid the first installment
of the fee applicable through cash/DD/payment gateway/NEFT/Debit or credit card
etc. but I wish to pay the second installment through DI form which I find more
convenient in order to avoid the difficulty in future or to avoid payment through
Post dated cheque, Can I do so?
Reply –Yes, you are welcome
and are strongly recommended to pay your second installment of fee through DI form,
if you have opted any other mode for payment of your fee for the first installment.
In that case please strike off the column provided for the first installment and
only fill up the second installment and also sign within the appropriate box assigned
for the purpose of second installment for signature and strike off the remaining
boxes. Now, the duly filled up DI form should be inserted in the self addressed
envelope and should be dispatched to Resonance Kota preferably through the Speed
Q.9 If we are taking admission in another
city (other than Kota) at the respective Resonance Centre, can we use the DI form
for payment of our fee?
Reply –Since the arrangement
of processing of DI forms has been made with the banks situated at Kota only therefore
we have not provided this particular mode of payment at any other location, therefore
you are advised to use the other modes of payment in such cases.
However, for payment of second or subsequent installments of fee payment we advise
and encourage you to pay the fee through DI form depositing the same at the respective
Centre in your city. The Centres will in turn arrange to send these DI forms for
fee collection of second or subsequent installment to Kota. We recommend that for
payment of second or subsequent installment at the other locations this would be
the most convenient mode of fee payment, however, for the payment of first installment
we recommend the other modes of fee payment at such locations (other than Kota).
Q.10 If I have provided the DI form for
second installment of fee due in near future and in the meantime any scholarship
amount is granted to our ward can we provide the revised DI form for the reduced
amount of second installment in that case?
Reply –You need not to
go for the revised DI form for making the necessary amendment in the second installment
of fee amount due. Any scholarship granted to you in the meantime, shall be paid
to you transferring the same directly in the bank account details provided by you
in the application form, Subject to the completion
of formalities involved with respect to the refund process, as applicable.